1. Supplier
The service is supplied by Emmanuel Vermaak trading as DozenSocial, a sole proprietor / trading name. Company registration is not applicable.
- Address: 97 Victoria Street, George, Western Cape, 6529
- Phone: 061 112 7455
- Email: hello@dozensocial.co.za
2. The service
The standard DozenSocial Monthly Content Pack is a content-preparation service for a client's own business. The launch price and total customer-facing monthly price is R399/month.
The base pack includes exactly:
- 12 tailored social-media post concepts;
- complete captions;
- short graphic/headline copy;
- a call-to-action for each post;
- visual/photo direction for each post;
- hashtags where relevant; and
- a suggested posting order/calendar.
The standard client delivery is a polished PDF Content Pack and a user-friendly DOCX Captions document.
The R399 base pack does not include social-media account management, posting on the client's behalf, paid ads, comment or DM management, analytics reports, weekly meetings, or 12 custom-designed graphics.
3. Payment and recurring billing
The Monthly Content Pack is billed at R399 per month through PayFast. By starting the subscription at checkout, you authorise an initial payment of R399 and recurring monthly payments of R399 until the subscription is cancelled.
The first successful payment establishes the subscription. Future charges are scheduled monthly, approximately on the corresponding billing date for each monthly cycle, subject to PayFast's processing rules and your payment method remaining valid.
Payment for a month must be received before that month's content production is due to begin. PayFast processes the payment and card details on its secure systems; DozenSocial does not receive or store your full card details.
4. Cancellation
You may cancel your DozenSocial monthly subscription at any time by emailing hello@dozensocial.co.za from, or identifying, the email address associated with your subscription. Please include your business name so we can identify the correct subscription. There is no fixed minimum subscription term.
We will acknowledge your request, process the cancellation of future recurring payments through PayFast and confirm when cancellation has been processed. Requests received close to a scheduled billing date may require payment-processing checks. If you believe a payment was charged after requesting cancellation, please contact us so we can investigate and address it appropriately.
If you have already paid for the current month, you will still receive that month's 12-post Content Pack, provided you supply the required onboarding information. Cancellation does not itself constitute a refund request. See Refund & Cancellation Policy and section 5 below.
5. Refunds
If you have paid for a month but DozenSocial has not yet started preparing that month's content, you may request a refund by emailing hello@dozensocial.co.za. We will assess the request and confirm the outcome. A cancellation or refund request does not automatically result in a refund.
Once preparation of that month's content has started, the fee is normally non-refundable, except where a refund or other remedy is required by applicable law. Refund requests concerning non-delivery, defective service or other disputes will be assessed in accordance with applicable South African law.
Nothing in these Terms limits or excludes any mandatory consumer right, including any applicable statutory cancellation, cooling-off or remedy rights. Further details appear in our Refund & Cancellation Policy.
6. Delivery target
Your monthly pack is delivered within five business days after payment is confirmed and we have the information needed to prepare it. Business days are Monday to Friday, excluding South African public holidays. If we need an essential clarification, the delivery clock pauses until we receive it. We will confirm your updated delivery date.
Revisions
Each monthly pack includes one revision round covering up to three posts. Please send all requested changes together within seven calendar days of delivery. Changes can adjust tone, wording or a topic using the agreed business information. Errors in how we used the information you supplied are corrected without using your revision round. A new brief or repeated rewrites are outside the monthly pack.
Corrections of DozenSocial errors are made at no extra charge and are not subject to the seven-day revision-request limit. Corrected content is checked again before release.
7. Client information and factual verification
Please supply accurate business information and answer essential clarification questions. If you want your logo or photos considered, send usable files you have permission to use. Confirm any prices, offers, dates and opening hours you want included. Review the pack before publishing and recheck time-sensitive facts when each post goes live. Tell us if your business information changes.
DozenSocial remains responsible for faithful use of the information supplied, supported claims, the agreed scope, quality checks and correcting its own errors. Client review does not replace our quality checks. DozenSocial will not knowingly invent missing business facts.
8. Logos, photos and uploaded files
Only upload or provide logos, photos, documents or other material that you own or are authorised to share and use for the requested purpose. You remain responsible for obtaining any permissions required for material you provide.
9. Content rights and intellectual property
You retain your rights in the logos, photos, business information and other material you provide. DozenSocial retains its rights in the DozenSocial name, brand, templates, methods, systems and other pre-existing material.
After payment for a delivered month, and subject to any third-party rights and applicable law, the client may use, edit, reproduce and publish the final delivered content indefinitely for the client's own business. This right does not transfer ownership of the DozenSocial brand, reusable templates, internal methods or systems.
10. Service limits
DozenSocial prepares content; it does not control a client's social-media accounts, platform availability, audience response or business outcomes. No particular level of reach, engagement, enquiries, bookings, sales or other result is guaranteed.
To the extent permitted by law, DozenSocial is responsible only for loss that is reasonably attributable to its breach of these Terms. Nothing here excludes liability or rights that cannot lawfully be excluded or limited.
11. Privacy
Personal and business information used to provide the service is handled as described in the Privacy Policy.
12. Complaints and contact
Questions, complaints or service issues can be sent to hello@dozensocial.co.za or raised by phone at 061 112 7455.
We aim to reply to emails within two business days, excluding South African public holidays.
13. Governing law
These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer-protection or jurisdiction rights that apply to you.