What exactly do I receive?+
Each month you get 12 tailored post concepts with complete captions, short headline copy for your graphic, a call-to-action, visual or photo direction, hashtags where relevant, and a suggested posting order.
Do you design the graphics?+
No. The pack does not include 12 custom-designed graphics. You get the headline copy and clear visual direction, so you can create the image with your own photos or a simple design tool.
Do you post for me?+
No. DozenSocial doesn't manage your accounts or post on your behalf. You stay in control and post when it suits you.
Are paid ads, DMs or reports included?+
No. Paid ads, comment and DM management, analytics reports and weekly meetings are not part of the pack.
Can I edit the captions?+
Yes. Everything is delivered as editable copy, so you can tweak the wording to sound exactly like you.
When will I receive my pack?+
Your monthly pack is delivered within five business days after payment is confirmed and we have the information needed to prepare it. Business days are Monday to Friday, excluding South African public holidays. If we need an essential clarification, the delivery clock pauses until we receive it. We will confirm your updated delivery date.
Can I request changes?+
Each monthly pack includes one revision round covering up to three posts. Please send all requested changes together within seven calendar days of delivery. Changes can adjust tone, wording or a topic using the agreed business information. Errors in how we used the information you supplied are corrected without using your revision round. A new brief or repeated rewrites are outside the monthly pack.
What do I need to check?+
Please supply accurate business information and answer essential clarification questions. If you want your logo or photos considered, send usable files you have permission to use. Confirm any prices, offers, dates and opening hours you want included. Review the pack before publishing and recheck time-sensitive facts when each post goes live. Tell us if your business information changes. DozenSocial remains responsible for faithful use of the information supplied, supported claims, the agreed scope, quality checks and correcting its own errors. Client review does not replace our quality checks.
How do I get support?+
Email hello@dozensocial.co.za for onboarding, content, revisions, delivery, billing or cancellation questions. We aim to reply to emails within two business days, excluding South African public holidays. You can also phone 061 112 7455.
How do I cancel?+
See our Refund & Cancellation Policy for full details.
