1. About this policy
This policy applies to the DozenSocial Monthly Content Pack, supplied at the launch price of R399 per month. It should be read together with our Terms of Service and Privacy Policy.
2. How to cancel
There is no fixed minimum subscription term. You may request cancellation at any time by emailing hello@dozensocial.co.za. Please include your business name and the email address associated with the subscription so that we can identify it.
We will acknowledge your request, stop future recurring payments through PayFast and confirm when cancellation has been processed. Requests received close to a scheduled billing date may require payment-processing checks. If you think a payment was charged after requesting cancellation, contact us and we will investigate.
3. What happens to a month already paid for?
If you have paid for the current month and then cancel the subscription, you will still receive that month's 12-post Content Pack, provided you supply the required onboarding information. Cancellation does not automatically cancel the already-paid month's content preparation.
4. Refund requests before production starts
If you have paid for a month but we have not yet started preparing that month's content, you may request a refund by emailing hello@dozensocial.co.za. We will review your request and confirm the outcome. Refunds are not automatically granted merely because a cancellation request has been made.
5. Refunds after production starts
Once preparation of that month's content has started, that month's fee is normally non-refundable, except where applicable law requires otherwise. If the service was not delivered, was defective or there is another service-related concern, please contact us. We will review the matter and provide any remedy required by applicable South African law.
6. Approved refund processing
Where a refund is approved or legally required, we will arrange it through the applicable payment-processing channel where supported. The time for funds to reflect depends on the payment provider and your bank. We will communicate the status of the request to you.
7. Your legal rights
Nothing in this policy excludes or limits any mandatory consumer-protection rights, including any applicable statutory cooling-off, cancellation, refund or service-quality remedies under South African law. If this policy conflicts with a non-waivable legal right, that legal right prevails.
8. Contact
For cancellation, refund requests or billing enquiries, email hello@dozensocial.co.za. The supplier's legal identity, physical address and telephone number are recorded in section 1 of our Terms of Service.